Care
Keep it running.
Everything we build ships with a 90-day workmanship warranty. Care is what comes after: someone watching, a monthly check, and small fixes handled before you notice.
After the warranty
Two tiers. Month to month.
Care and Care Plus run month to month. You can cancel any time; the cancellation takes effect at the end of the billing period you have already paid for, and nothing is charged after that. Your software subscriptions are in your own name and are not affected. On a wide screen the two tiers sit side by side so you can compare them line by line; on a phone they sit one under the other in the same order.
| Detail | Care$297/moCAD + 13% HST | Care Plus$597/moCAD + 13% HST |
|---|---|---|
| Monitoring | We watch up to 2 workflows or agents we built for you, and we are told when one of them stops behaving. | We watch up to 5 workflows or agents. If you have more than 5, we quote it privately. |
| Monthly check | Once a month we check everything we watch and send you a one-page report: what ran, what failed, and what we changed. | The same monthly check and one-page report as Care. |
| Included fixes | Fixes up to 2 hours a month included. Beyond that, $150 an hour, or move up to Care Plus. | Fixes up to 5 hours a month included. Beyond that, $150 an hour, or move up a tier. |
| Response time | When you report a problem, we respond within 48 hours. | Priority: when you report a problem, we respond within 24 hours. |
| Review cadence | No scheduled review. You can ask for a re-map as a paid item. | Every three months we walk the process again with you and adjust it to how the business has actually changed. |
| Warranty help | The help you had during the warranty carries on: phone or email us when something is not behaving and we help you work through it. Warranty fixes never cost you anything. | The same, with the priority response time above. |
| Phone cover with voice | Not eligible. Voice answering needs closer watching, so it runs under Care Plus only. | Eligible on this tier only. The phone number, call minutes, messages and AI model account stay in your name and are billed to you directly; they are never part of Care. |
One call covers both tiers. We look at what you run, tell you which tier fits, and put it in writing before you decide.
Book a call about CareThe fine print, up front
What Care is, and is not.
What Care is not
Not a hosting fee, a licence, or a retainer for new builds. Usage (models, telephony, minutes, software subscriptions) is always yours. New jobs are an Extra workflow or One agent, scoped and priced separately. Care never replaces the Map. If you take the Map while on Care, the audit credit still applies.
Care and Care Plus run month to month. You can cancel any time; the cancellation takes effect at the end of the billing period you have already paid for, and nothing is charged after that. Your software subscriptions are in your own name and are not affected.
Workmanship and changes
If something we built breaks because of our workmanship within 90 days of handoff, or any time under Care, the fix is free. If it breaks because a third party changed their API or a client changed the process, that's a Rescue diagnosis day ($1,499 + HST: one day, written findings, repair quoted from the evidence) and we say which it is before starting.
For the length of your warranty, you can phone or email us when something is not behaving and we will help you work through it. That includes walking you through a fix, checking a setting with you, or taking the problem back if it is ours. Warranty fixes never cost you anything. Care and Care Plus carry this help forward after the warranty ends.