We build the back office that does it during business hours. You keep the evenings.
Owner's math
$ a week. $ a year.
Change the hours. That's the number most shops start with.
It takes the request, follows your rules, logs what happened, and hands exceptions to a person.
Issue A call comes in while you are on a job. The caller gets voicemail and tries the next shop.
Answers approved questions, takes the job details, and sends emergencies to a person in the same exchange.
Result Every request in scope follows a tested answer, queue, or hand-to-a-person path.
Issue Requests arrive by phone, email, and text. Nobody can see who owns the next step.
Sorts each request, sends it to the right person, and stops for a person when the rules do not cover it.
Result Every request gets acted on, in an orderly, traceable workflow, at all hours.
Issue Finished work waits in email. Invoices go out late and follow-up happens when someone remembers.
Queues the invoice when work is marked done, follows the approved reminder plan, and sends disputes to a person.
Result Templates drafted within minutes for a person to approve and send.
Issue Three helpers each finish their part. Nothing carries the result to the person who has to act, so it sits in an inbox nobody is watching.
Connects to the email, phone and text channels the business already runs. Takes what the receptionist, dispatcher and filing clerk hand up and delivers it to you or the right employee, where you already look.
Result Three agents can run as one team. That's the Small team product. What needs your attention reaches you where you already look.
A fixed first step
$999 CAD + 13% HST
One interview, research, a written report with a one-page verdict, a review call, and 14 days of email follow-up.
If the audit doesn't give you a clear keep, cancel, or change answer for every subscription we review, we finish the work at no charge.
See the auditOur operators have run location logistics on productions that aired on Netflix, Amazon, Crave, Hulu, Lifetime and Hallmark.
Street level
If the answer is not clear yet, use the four questions below.
Next steps
Not sure? Start with the $999 audit. Already know the problem? Book the free call. Either way, this is the sequence.
Step 1 · seven days
$999CAD + 13% HST
Every subscription you pay for gets a written keep, cancel or change verdict, with the reason and the next action. One interview, a research pass, a one-page verdict, a review call and 14 days of follow-up.
Pay now through secure checkout by Stripe, or book the free call first. The audit price is credited to the Map within 90 days.
Audit $999 → Map $1,999 → Launch or Build CAD + 13% HST
Audit price credited to the Map within 90 days. Map price credited for 90 days against Launch or Build. Workmanship covered for 90 days after delivery.
Day 0
Week 1
Within seven days
Your call
One repeating job, missed calls, dispatch, or invoices, running in the tools you already pay for. You approve the rules. A person still gets the exceptions.
We work inside the tools you already run, QuickBooks Online, Jobber, Google Workspace, Microsoft 365, Shopify, Stripe, and most systems with an API. No migration.
Get found
A short video that introduces your business, made from photos you already have. It gives you something to post on the places people check before they call.
See the work
No claims without a client's written permission. Until then, the document is the proof: here are two decisions from the fictional sample, as the report prints them.
Two rows from the fictional inventory, laid out as they are in the report: the tool, one of three verdicts, the reason, and what happens next. Every subscription you pay for gets a row like this, and the top three problems get a full page each.
Illustrative sample. Fictional business, not a client. Shows the format of the deliverable; no results claimed.
No client results published yet. We publish the first completed workflow when a client gives written permission.
A day with / without
One request, followed from the first ring to the invoice, including the point where a person takes over. The target column is illustrative: it shows the design, not a measured result.
| Step | TodayThe hours in the owner's math above | Target IllustrativeThe designed workflow, not a measured result |
|---|---|---|
| Capture | Missed calls wait in voicemail. The caller tries the next shop. | Approved replies go out in the same exchange, and urgent calls reach a person. |
| Assignment | Job details live in texts and memory. Nobody can see who owns the next step. | Every request has a next step and an owner, logged where the team can see it. |
| A person takes over | Exceptions get noticed when someone remembers to look. | Anything outside the approved rules, a dispute, an emergency, a question with no approved answer, stops and goes to a named person on the channel they already use. |
| Invoice | Invoices start after the paid work ends, at the kitchen table. | Finished work queues the invoice and its approved reminders; a person approves and sends. |
The "today" column is the hours a week you entered above, at the rate you set: $ a week, $ a year. Change the numbers in the owner's math and this line follows.
Which one fits?
Tick whatever sounds like your shop. The recommendation names one door; the free call confirms it.
Decide
The audit costs $999 CAD + 13% HST, takes seven days, and its price is credited to the Map. The free call is fifteen minutes and books nothing.