Privacy, terms and data.

Privacy

Throughline Operations is a trade name of GTA CAN Vibe Productions Inc., Hamilton, Ontario. We follow PIPEDA.

What we collect: your name, business name, email and phone when you book or write to us; the tools, processes and figures you show us during an engagement; call notes or transcripts, only with your consent; payment details, handled by Stripe. We never see your card number.

Why: to run the engagement you asked for, invoice it, and keep the records the CRA requires.

Where it lives: Google Workspace (email, calendar, documents), Stripe (payments), Cloudflare (this website). Data may be processed on servers outside Canada by those providers under their own safeguards. Anything we run on our own systems for your engagement stays on equipment in Ontario.

What we don't do: sell your information; use your business data to train AI models; request your passwords.

How long: engagement records seven years (tax law). Call transcripts 90 days after the engagement ends, then deleted. Booking details as long as you're a client, then removed on request.

Your rights: ask what we hold, correct it, or have it deleted, privacy@throughlineoperations.com, answered within 30 days. Complaints can also go to the Office of the Privacy Commissioner of Canada.

Cookies: this site sets none of its own. The booking calendar and payment pages are Google's and Stripe's and follow their policies.

Terms of service

1. Every engagement is defined by a written scope you receive before paying.
2. Prices are in Canadian dollars plus 13% HST.
3. Fixed-price work is invoiced on booking; monthly Care is billed at the start of each month.
4. The Map credit (90 days) and the 90-day workmanship warranty apply as stated on the page where you bought.
5. Your software subscriptions are yours, in your name; we recommend, we don't resell.
6. Anything we build for you is yours on final payment; we keep the right to reuse general methods.
7. Neither party is liable to the other for indirect or consequential loss; our total liability is capped at the fees paid for the engagement concerned.
8. These terms are governed by the laws of Ontario.
9. Audit guarantee: see /audit.

Data handling in an engagement

Before any workflow goes live we document in writing: what data enters each tool, where it is processed, who can access it, how long it is kept, whether any third-party AI model sees it, and where a human must approve the result. You sign off on that page before the switch is flipped. Nothing here should read as a performance promise; results depend on your business and how the plan is implemented.